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EV-a2z > News > “Tesla Files” leak unveils alarming complaint policy
News

“Tesla Files” leak unveils alarming complaint policy

EV-a2zm
Last updated: 2023/05/30 at 4:41 PM
EV-a2zm Published May 30, 2023 3 Min Read
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Tesla Motors Assembly Plant in Tilburg, Netherlands.
Tesla Motors Assembly Plant in Tilburg, Netherlands.
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An alleged Tesla former employee leaked a significant amount of data about the electric automaker to the German publication Handelsblatt, which now shares the information with the public.

Unfortunately for the electric vehicle giant, the “Tesla Files” disclosures do not paint a favorable picture of the company.

Some super genius 😂

A leak of internal Tesla files reveals thousands of customers complaining about Autopilot safety

The files include thousands of customers' complaints and descriptions of crashes

They were contacted and confirmed pic.twitter.com/8fpWUoO6kn

— Jenny 🇺🇸 (@JenJJams) May 27, 2023

How Tesla handles customer complaints?

The 100-gigabyte leaked data unveiled alarming information regarding Tesla’s current method of addressing customer complaints, especially on its driver assistance systems.

“The data paints the picture of an electric car pioneer who seems to have far greater technological problems than previously known. With its autopilot, for example. The Tesla files contain thousands of reports of complications with the driver assistance systems. Complaints of Tesla vehicles suddenly braking at full speed. Or accelerate suddenly.”

Handelsblatt

Many accidents resulted in minor injuries, while some resulted in fatalities. Notably, there are almost 3,000 entries in the Tesla files about alleged autopilot safety problems.

“Tesla files” leak being eyed by authorities for potential data privacy violations: report https://t.co/v0bP14IvEJ pic.twitter.com/ogoX3HFHx4

— Friendly Home (@RogerHolden18) May 26, 2023

However, what’s disturbing is that Tesla apparently instructs its employees to only address customer complaints verbally, AutoBlog reports citing an Insider. Indeed, this approach is a strategic way to ensure that there would not be any written records of the issues.

As mentioned by the German publication, most customer complaints involve brake and acceleration issues, which sometimes cause car crashes. 

For instance, a Californian doctor complained that his Tesla car suddenly accelerated on its own and crashed into concrete posts in 2021.

“They never sent emails, everything was always verbal.”

Californian doctor/complainant (via Handelsblatt)

Even more, Tesla also reportedly instructed its employees to “not copy and paste the report below into an email, text message, or leave it in a voicemail to the customer,” per the files leaked to Handelsblatt.

Apart from these complaint issues, Tesla also recently updated its suspension system for Full Self-Driving policy violators from 2 weeks to only one week. 

FSDBeta suspension interval is different than strike count reset correct?

— Chuck Cook (@chazman) May 27, 2023

See Also:

  • Authorities investigate the “Tesla files” leak for possible data privacy violations 
  • Tesla wins bellwether case over Autopilot car crash
  • Tesla Autopilot scores lower in driver assistance ratings, according to a testing group
  • Tesla engineer alleged the company faked a “full autopilot” video
  • Tesla Autopilot prevents an accident in Louisiana

“Tesla files”: 100 gigabytes of data leaked by a whistleblower. There's a lot of press about data security, which was the topic of related media stories. But here's what this leak reveals mostly: how unreliable their "self-driving" feature is. A danger in terms of safety. https://t.co/kscH8Nnoj0 pic.twitter.com/vVwgT3IUWg

— Casilli 🐘@[email protected] ☁️@casilli.bsky.social (@AntonioCasilli) May 27, 2023

Undoubtedly, these matters put Tesla’s FSD system even more in doubt. With all these data leak issues, Tesla demanded the German publication to delete the “stolen” files and warned of legal action against the publication.

https://twitter.com/maxrdlb/status/1662202348683272194

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TAGGED: Autopilot, Electric Vehicle, EV, Full Self-Driving, Germany, Tesla
EV-a2zm May 30, 2023 May 30, 2023
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