Vietnamese automaker VinFast announced Wednesday the global launch of its “Special Aftersales Policy” for a limited time starting June 15, 2023.
According to the press release, the policy will be available to VinFast customers worldwide until updated by the automaker.
In essence, the policy will provide eligible customers with cash or service vouchers if they report issues regarding their VinFast cars.
“The Special Aftersales Policy affirms VinFast’s dedication to a customer-centric philosophy. It represents the company’s bold dedication to its customers and its commitment to providing them with “Premium Quality – Inclusive Pricing – Outstanding Aftersales.”
VinFast
Issue classifications
As mentioned, VinFast will grant its customers who encounter car-related problems with service vouchers or cash, depending on the case.
To further guide you, here’s VinFast’s classification of the issues:
| Issue Classifications | Description | Support |
| Type 1 | Issues that do not affect the vehicle’s use. | USD 100 for each Type 1 issue |
| Type 2 | Issues that make the vehicle inoperable. | USD 300 for each Type 2 issue |
| Type 3 | Issues that require over three days of repair time. | USD 100 for each additional day the vehicle is being serviced by VinFast from the 4th day onward. |
Apart from that, VinFast also indicated that customer support would cover both if a customer reports an occurrence of Type 1 and Type 2 simultaneously. If a Type 3 issue emerges, the customers will benefit from its offered support.
How would VinFast determine the issue types?
VinFast clarified that it would determine the types of issues upon verifying the reported case.
It also indicated that customers would receive the abovementioned support through bank transfers or checks subject to pertinent taxes.
Limitations
VinFast asserted that the Special Aftersales Policy would not cover vehicle issues concerning the following:
- hardware upgrades or scheduled software updates
- accidents
- customer-cased damages
- improper use of the vehicle or against the manufacturer’s instructions
- issues that are not reproducible by VinFast
VinFast also warned that it would not grant support for Type 3 issues if the customers failed to pick up the vehicle after service completion and notification.
As mentioned, the policy is only available for a limited time, diverging from the automaker’s official warranty policy.
See Also:
- VinFast introduces a mass-market EV, a Suzuki Jimny look-alike
- VinFast recalls first batch of US-shipped EVs over security risks
- VinFast secures $2.5 billion fund for its global expansion
- VinFast started customer deliveries for first VF 5 Plus models in Vietnam
- VinGroup launches taxi and rental service company to boost VinFast EV’s deployment
The Special Aftersales Policy officially launched in the US, Canada, and Vietnam on June 15. Meanwhile, the European market is yet to welcome the program once VinFast starts customer deliveries.
VinFast will release all updates related to the Special Aftersales Policy on its official website, noting that the update will apply seven days after the announcement.
