In addition to offering more practical repair solutions for Tesla owners, it also helps prepare GM’s dealers for the prospect of servicing EVs in the future. President Mark Reuss stated at GM’s recent Investor Day 2022:
“That’s a growing business for us. I gotta say it’s a new business.”
GM offers a more convenient servicing experience
Remarkably, over 11,000 Tesla vehicles have already been repaired by GM dealers.
It is also interesting to note that almost every American resides at least 10 miles away from a General Motors dealership, based on its estimates.
That said, this new business makes it easy for customers to get to when they need to fix their vehicles.
On the other hand, Tesla does not operate any dealerships as it is a direct-to-consumer company. In addition to using on-site service technicians, Tesla repairs its vehicles at several service centers. In contrast, General Motors has a wide network of dealerships that provide repair services.
What needs to be done?
Tesla has to improve its customer care services to keep up with its expanding fleet. For starters, the leading automaker is putting forth a significant effort to provide its customers with high-quality repair services by constructing more supplementary infrastructure for its expanding fleet.
Nonetheless, the Musk-led automaker has accelerated the installation of Supercharger stations globally. It has also begun constructing more multifunctional centers with service amenities.