Leading electric vehicle charging infrastructure Tesla Supercharger has once again demonstrated its undefeatable reliability in the industry, as proven by Rate Your Charge‘s study.
For those unaware, Rate Your Charge gathers user experience reports, compiles, and publishes the findings once a week.
About the study
On Twitter, Rate Your Charge published its findings from the previous week. It concluded that Tesla outperforms rivals in EV charging industry in several key areas by orders of magnitude.
The total charging experience indicator is undoubtedly the most relevant data Rate Your Charge provides.
The organization divides it into three categories: good, bad, and failed. Moreover, it outlines the many requirements that must be satisfied to have a good charge rating and what would be labeled as “bad” or “failed.”
Below are the criteria for each category:
- Good: a successful charge, accurate smartphone app, full charging speeds on the first plug-in, more than 50% of chargers on-site working at full speed
- Bad: faulty/incorrect smartphone app, charging speeds limited by the charger, needing to re-plug in for any reason, calling customer support, 50% or more chargers at the site are limited or down, five or more minutes waiting at a full site
- Failed: it occurs when customers fail to charge their EVs at all. It is the worst situation, and EV owners might potentially be stuck.
Findings
Unsurprisingly, Tesla Supercharger maintained its top spot for another consecutive week by reporting only good experiences of 93% in the results monitoring process.
With this other success, Tesla’s dominant position has not yet been challenged. “Other Operators” came in second place behind Tesla with 68% good charges, followed by EVgo in third with 61% good charges, ChargePoint in fourth with 57% good charges, and Electrify America with a pitiful 52% good charges.
Rate Your Charge identified some additional tendencies in addition to Tesla’s continued dominance in the industry:
- Chargepoint, who had previously held the second position, dropped to third.
- “Other” charging operators consistently enhance usefulness and reliability.
- Electrify America persists to be the organization’s least reliable network.
According to the study, poor charging experiences were not the only cause of the failure and bad charge rates. In addition, it is caused by poor integration with mobile apps. Therefore, Rate Your Charge requests charging operators to improve their mobile apps.
See Also:
- Tesla launches Non-Tesla Supercharger Pilot program in Australia
- Select Tesla Superchargers to provide recharging to non-Tesla EVs in Australia
- Italy welcomes non-Tesla Supercharger pilot program
- New 60-stall Tesla Supercharger and Destination Charger station are under construction in East Vancouver.
- Tesla Superchargers charging rates significantly increase in Europe
It is indeed wonderful to see Tesla maintain its position as the industry pioneer in yet another aspect of the mobility industry. However, it is troubling that other charging companies have not yet managed to equal its success.
